SOLO TRAVEL
Frequently ASKED QUESTIONS
Before Booking
What if I come on my own? Will everyone else already know each other?
No, not at all. Most travellers will join alone and are there to make new friends, so you definitely won’t be the only one arriving solo.
How many people will be on my tour?
Groups will usually be between 8 and 12 people.
Will the group be men and women?
Yes, the group will be mixed.
Can couples or friends join the tour?
Yes, absolutely. Couples and friends are welcome, although most people will likely be travelling solo.
Who will I share a room with?
If you have booked on your own, we will pair you with someone of the same gender and a similar age in a twin room. You can also pay extra for a single room if you prefer.
Can I upgrade to my own room later?
Yes, subject to availability.
Are your tours suitable for less mobile travellers or those with mobility requirements?
If you have any mobility requirements, please contact us before booking so we can advise whether the tour is suitable for you.
What if I have special dietary requirements?
Please let us know about any dietary requirements when booking and we will do our best to accommodate them.
Once Booked
Can my tour be cancelled if you do not have enough people booked?
Yes, if we are unable to run the tour due to low numbers, we will inform you and provide a full refund.
I have booked my flights but the tour is now cancelled. What happens?
We do not recommend booking flights until we confirm that the tour is going ahead.
Can I request the person I want to share a room with?
Unfortunately, you cannot make a specific request, but we will match you with someone of the same gender and a similar age.
Will you collect the balance from the same card I paid the deposit with?
Yes, we will attempt to take the balance from your original payment card unless you tell us otherwise.
When do I receive a final itinerary?
You will receive your final itinerary approximately two weeks before departure.
I have a question that has not been answered here. What should I do?
Please use the “Submit a Question” button on our website and we will get back to you.
I have to cancel and can no longer go. What do I do?
We are sorry that you can no longer travel. Please contact us as soon as possible and we will advise you on the next steps and any applicable cancellation terms.
I have paid my balance but can no longer travel. Can I get a refund?
Unfortunately, no refund will be available if you cancel after the balance has been paid.
What types of people will be on your tours?
We aim to attract people aged roughly 29–44 who are travelling solo and looking to meet like-minded people and enjoy a social weekend away.
Do I need a visa to travel on your tours?
Currently, British passport holders do not need visas for most European destinations, but please check the latest travel requirements before travelling.
My passport runs out soon. How do I check if I can travel?
We recommend checking the entry requirements for your destination country to ensure your passport is valid for travel.
When can I speak to the other people on my tour?
We will invite you to connect with the group via WhatsApp before the trip so you can get to know everyone in advance.
You have made changes to the itinerary or hotel. Why?
On rare occasions, we may need to make changes to the itinerary or accommodation due to availability or circumstances beyond our control. We will always inform you as soon as possible.
Can I transfer my place to someone else?
Yes, please contact us as soon as possible if you wish to transfer your place to another person.
Is free time included in the itinerary?
Yes, every itinerary includes some free time so you can explore, relax, or do your own activities.
Can I skip activities if I want to?
Yes, but please note that we cannot substitute or refund any activities you choose not to attend.
Whilst on Tour
Will there be someone with us from Chillisauce Solo Travel on the tour?
You will be accompanied by an English-speaking local guide or host who will be with the group during key activities and available if you need assistance.
What if something goes wrong on the tour, like I fall ill or have a problem?
We hope everything goes smoothly, but if anything does go wrong, please contact your guide or our emergency contact number and we will assist you.
What time do I need to arrive at the hotel on the first day?
We suggest arriving no later than the late afternoon so you can join the welcome drinks and meet the group.
I have allergies, dietary requirements, or special requirements. What should I do?
Please inform us in advance and we will do our best to accommodate your needs.
What happens if I do not get along with the person I am sharing a room with?
We hope everyone will get along, but if there are any issues, please speak to your host or contact us and we will try to help where possible.
What clothes do I need to pack?
There is no dress code on our tours. Pack comfortable clothes for daytime activities and something nice for evenings out.
Who do I call if my flight has been delayed or cancelled?
Please call the local guide or the emergency contact number provided in your itinerary.
I have arrived at the hotel and they are unable to find my booking. What should I do?
Please call our on-call number immediately and we will resolve the issue.
How do I know that I will be safe whilst travelling?
Our customers’ safety is our top priority. We work with trusted local partners and guides and choose safe, central accommodation in all destinations.
